Digital Touch Tone vs. Touch Tone
Technology can improve our daily lives and can also complicate them. Going forward at times, can result in going backwards. "If it isn't broke, leave it alone". Touch tone Old technology has a preprogrammed "tone" established, allowing a connection to be heard and passed through with correct information. Newer technology uses thousands of tones associated with 0-9 computer screen connections. " if you would like to receive this call pres 1", by pressing 1, this tone must connect with the exact receiving tone as the outgoing tone. If the tones do not exactly match, you mayfind yourself pressing "Beethoven" vs "Motzart". Your call will not connect if your note does not match the receiving note. How do companies address this issue? After several agents pass the buck, hang up on you and you finally manage an agent without preprogrammed bot mentality, you will discover a claim to their technicians will be processed for further review. Usually a 3 day or week process. Akind agent will brief you upon this expected length, though technically this is a breech in policy, some agents are actually still bread with human decency. A history of incomming lines will be viewed for their tone matching capabilities to rule out whose playing b flat. Once identified a tune up follows. However as with all instruments,those musicians know nothing ever stays perfectly in tune. Going forward can at times mean, your really better off sometimes with one octave than with multiple octaves, as there are less variables of your touch tone being unable to play the exact reciprocating frequencies needed to simply....connect calls. Life is a balance of machine and mankind. Machines are only as good as they are programmed. A good company will never put policy over their paying customers. A company is only as good as its character, not of its policies. Policies are fluid rules needing to bend with the tide of current needs. A company unwilling to address their outdated or unacceptable policies, will find their "product" will never support their character. But quality of Character will always support a product.
Don't bother buying a Smartwatch from T-Mobile. Assurant is awful.
Replacing my smartwatch was an absolute nightmare. I submitted a claim on July 11th and the website said I could get the same device and it could be used or I could get a new device on the JUMP promo. I opted for the new device because I didn't want a used watch and I went to the store which was an option according to the website. The store informed me if I went with a watch5 I would need to pay for it in full and I would lose all my discounts by having a wachline. So I ended up on the phone with Assurant and ordering a replacement of the watch4 which could be "refurbished". My replacement watch was delivered to the wrong address by UPS. I called back to explain what happened. I was told there would be an investigation and it would take 14 BUSINESS DAYS to complete. I called back on the 15th business day and it still was not processed. On the 17th day I got an email asking me to contact Assurant and I called was immediately disconnected on and finally I spoke with a manager and had my claim reissued. I finally recieved my replacement almost a month later. tl;dr: My watch broke and I ended up with a yucky, used watch a month later.