Shame on you t-mobile
Last November, I signed up for the promotion where I provide 4 iphones to t-mobile, they provide 4 new iphone 15 and provide a service plan of $25/month per phone. The promotion had been running for many months, and just stopped recently. I setup for direct billing, and had not checked my bill a few months, but later saw that they are charging me double of what the promotion. THey claim that the sales person enrolled me in the wrong plan. Seems to me it they have sketchy sales tactics or incompetent sales people. Either way, the enrolled me an a plan that is twice the cost of what I should have had. I called their call center to escalate twice, they admit to making the mistake, but will not adjust the plan because I called "outside of their dispute window". I asked them to either allow me to cancel the contract, or give me a credit that compensate for the additional cost. Over the course of the 2 year agreement, the extra charge amounts to approximately an additional $2,500. I call the call center, wait 2 weeks for a response, and get no resolution. Today, I spent an hour on the phone, got redirected to a manager, and then that manager "transferred" me to another manager at which point I was hung up on. The call center has noability to do anything anyway. They admitted to the mistake many times, but will not make it right. Pretty poor customer service and shady or incompetent sales staff. At this point, my only recorse is small claims court. Looking for someone at t-mobile to step up and do the right thing and put me in the right plan. How would you like it if someone over billed you by $2,500. Not fair or worse shady practices.