T mobile billing is garbage
I honestly don't think the reps we talk to can read English. I've been told that I would get a 3rd line for free back in Aug 2023 and so far T-Mobile has consistently charged me for the 3rd line. Every time I call, they take 20 min to read the memos from previous calls about the same topic, says the issue will be resolved and just how sorry they are about the hassle. I'm about to call them for the 8th time about the same issue and expect to take an hour to resolve the issue that should've been fixed 6 months ago and 10 hours of call before.