No service for my "unlimited" plan! Can't make calls or texts without being connected to wifi?
Since I got on a new plan with t-mobile in 2022, I've been having issues receiving and sending texts and calls. I'll need to be connected to wifi most of the time to have service but I'm paying for an unlimited data plan and rarely have service when I'm out. Tmobile is stealing from me, I should not be paying this much to constantly be out of service! Especially when I need it most while I'm commuting or traveling. I recently got an unlocked phone compatible with tmobile from backmarket, not expecting much but once I put my SIM in the phone, this problem got 10x worse. I troubleshooted the network with customer service but nothing changed, and got a new SIM and the service did not improve. But now I look at my account online and it says the model of my phone is an iphone 12 when I actually have a samsung galaxy FE???? I'm so confused and I want my money back!
Hospital Can't Call!!!
Is anyone else experiencing this!? We just switched to T mobile. I have been frantic waiting to hear back from my medical provider only find out today from their office that they have been calling…lots. She guessed that we are on T Mobile and said that T Mobile has been blocking their calls and not allowing them to get ahold of patients! This is for a life-threatening issue for us and we have been waiting for the busy scheduler to get us in! If we miss our window for surgery and suffer ill-effects I think I need to look into suing! I don't want to even think about that, but we still have no way for them to get ahold of us. I opened up a new line with Verizon and gave them the number out of desperation! An additional insult to injury is that we were expecting to hear from a potential employer for a highly sought-after, time-sensitive position. We need this job, and assured that we would be contacted regardless. You guessed it, this is at a healthcare facility. So, aside from missing critical health-care calls we have potentially lost out on employment! Does anyone know what I can do? We have been on hold with chat and call for over an hour!
¿Cómo?
I am unable to use my service when I am not on wifi. An eSim has been installed and everything and I cannot make or receive calls outside of my home. When I am traveling I cannot even use Google maps. Nothing has been done about this and now I just received a bill... how do you expect me to pay for a service I am not even receiving?
Houston outage 77018
Cell service is terrible. Can only hear about ½ of others at most. Lots of fun when trying to hear what is going on with loved one's cancer plan. I can't figure out what the issue is. Our internet was down today also, thank to Comcast. I rebooted phone, turned off BT, WiFi calling, nothing helps. What's the problem, T-Mobile?
