Mobile app login issues
I am a new customer, made the switch from AT&T a week ago, and brought my family with me.Iactivated 5new lines and an Apple Watch, purchased 4 new phones.Ihave completely given up on logging into the mobile app..It is 100% useless, and speaking with customer support about itleads precisely nowhere. Logging in on iPhone gives me a login boot-loop in the form of -alternating between a pretty, magenta-coloredspinning wheel and "Processing"- endlessly. Nothing happens. Logging in on Android does something very similar. The only way I'm even able to check my accounts is by logging into the website, and at times, that is just asbuggyand just as frustrating! Ifind ithard to believethat a company of this size, one that is throwing obscene amounts of money at building a new, modern cellular network, can't afford to hire a competent app development team… The company points youin the direction of the mobile app everywhere, tells you about it every time you're on hold while on the phone with customer support. To not back that up with an actualWORKING app is a bit ridiculous. The fact that I ( and from what I've read, many other customers)have the same exact problem on multiple mobile platformstells me that it's some sort of account related glitch, probably something relating to account security/user login/identity verificationissue. There appears to be no way to contactor leave a comment for the developer, and, as I stated above, speaking with regular customer support leads absolutely nowhere. Based upon the complaints I've read, many other T-Mobile customers are experiencing the same thing, and havebeen for a LONGtime. For this to be an ongoing problem for so long is entirely unacceptable. Entirely unprofessional.Very frustrating…
prepaid plan -- t-mobile app/account not working?
So, I'm new to having my own service plan. But since the day I got my new prepaid Moto E 2020 phone from T-Mobile, I paid $150 to activate the first three months of service. However, whenever I try to access the T-Mobile app or access the website to log in, it can never direct me to the correct page and says that error message. The app tells me it can't connect, and I don't know what's wrong. I tried googling what is wrong, but can't find anything relevant to what I'm experiencing. Should I call the service provider about my issues?
