sim locked carrier lock
Dear T-Mobile Customer Service, I hope this massage finds you well. I am writing to request assistance with an issue I am experiencing with my iPhone 13 pro max device is currently carrier locked and I am seeking your help to resolve this problem. Could you please provide guidance on how to unlock my phone or assist me in resolving this issue? If you require any additional information from me please let me know. Thank you for your prompt attention to this matter. I look forward to you response. Yours sincerely,
Owner LOCK uNLOCK
ACTIVATION LOCK……we went to the apple store because our phones were disabled due to the number of failed attempts at remembering the passcode. Both phones were wiped clean, unlocked, and reset. I left and when i tried to set up the phones, they only got so far and then gave a message that i could not continue without contacting original owners (Us) to get passcode from over 7 years ago when our icloud account was initially created. Beings i have no clue on the original passcodes, is there a way to unlock the phones?Incredibly horrible incompetent service!
A warning to prospective and current T-Mobile customers...Reconsider this company as your provider if you expect to ever get a phone unlocked and able to be reused. (despite all of their specific criteria being met) - All customer service calls get forwarded to a call center in India where they have no idea how to correct common problems. The primary goal is to prevent the call from being escalated to the floor manager. Even after it is escalated, the managers don't know how to correct common in-houseissues. Even more unfortunate is the factthe local T-Mobile employees who are extremely helpful have no control over this as T-Mobile has implemented a system which prevents common issues from being resolved. Most customers give up and purchase a new phone from a new carrier. Currently I have over 24 hours invested in an attempt to get a single phone unlocked. The wonderful local employees at T-Mobile (ErikFarmer and Matt Maes) have also spent in excess of (7) hours attempting to resolve this issue. Unfortunately, they also have to contact the call center with the same results. I have an appointment tomorrow with an attorney to discuss a possible lawsuit. I have several other people I know with the same problem. My discussion with the attorney will discuss the possibility of a class action lawsuit as I'm sure there are manyother past customers with this issue.
