I think my package is lost
I ordered an Apple Watch SE 40mm on December 29th, 2021. I paid for 2 day shipping, and the device was said to /not/ be on back order. Now, it's February and my device order is still listed as "processing." Not shipped, not delivered. I can't get a refund because I signed electronically for the item. It's annoying that I'm going to keep getting charged for an item that never arrived. T-Mobile support has not been helpful in the slightest when it comes to this issue.