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17-year-custome
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Joined 2 years ago
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Re: Billing cycle = 1day
After having stayed with T-Mobile service for 17+ years, I switched after failing to get some deal for device upgrades. I would recommend you think about your T-Mobile bill. My billing cycle was 19th to 18th next month. I cancelled my service on Nov. 18th, and I got the monthly bill of $135.62 by the end of November. On the Bill, it was indicated that "Yourbill is due by Dec. 11, 2022". When I calledat 8883108471 on Nov. 30th, I discussed with a lady, Maryellamarie, and explained that the bill should be for Nov. 19th-Dec.18th billing cycle, and I should not pay. She tried to explain the charge was correct, but failed and then she talked to her supervisor, finally she confirmed that the billwould be removed, and I only need to pay the remaining balance of $37.49 for the equipment (sent me an email to mention this communication). NOTE: She is friendly and appreciate her patience/service. However, today on 12/22/2022, I received the invoice for$135.62 again, and I called back again at 8883108471. The T-Mobile representative and her supervisor argued a long time that the Bill I paid on Nov. 9th (which was due on Nov. 11th) was for Sept. 19th-Oct. 18th, and the current Bill that would be due on Dec. 11th was for Oct. 19th to Nov. 18th.It does NOT make sense; however, they said that the bill is correct and if I disagree, she, as a supervisor, cannot do anything about it. I asked if this is the total balance on my account, the supervisor said that "Yes, this number includes the $37.49 for the equipment deviceand your account has already been closed." The mess is that (1) they explained differently and would find any reason to support their charges; (2) They would not do what they promised (promised to remove, but not); (3) Accounting is a mess, for example, I should either pay my monthly payment + $37.49 or only $37.49, but they let me pay the monthly payment amount of $135.62 and told me that this is all the balance and the account has already been closed. The money is not too much, and I do not want to get the collection activity request for the only $ 135.62, however, if T-Mobile treats customers like this, how would they be able to grow!!!! Hope T-Mobile would have rules and the customers can follow the rules to make both sides easier. Appreciate your reading and time, any advice would be appreciated. I might pay it to avoid the collection activity to impact my credit score. But feel unhappy. Merry Christmas!6Visto0likes0Comentarios