User Profile
ahowls
Newbie Caller
Joined 12 months ago
User Widgets
Contribuciones
Re: Not able to place order online
nad32 wrote: Yes first they said on chat they can't verify my cards (tried 3 and checked with bank, all fine) after going through full order process. They told me to then do it online on the website (same result), next theysaid to call. Tried on multiple calls, first they again said issue with my card (which was not true) and next time they said they are having issue with their system and they will call me back which they did not. Also forcing customers to the store because you can't rectifyonline checkout processes is not a solution. The store also charges an extra fee. Anyway doesn't seem like T-Mobile has any response here either. It's unfortunate to hear that there seems to be no solution from T-Mobile, but I'm relieved to know I'm not the only one going through this. What's worse is that going to the store doesn't even solve the problem. I went to the store and all they could do was login and try the same things I had already been doing. Because they don't have my phone in stock, there are no options for me at this point. Terribly frustrating.22Visto1like0ComentariosRe: Not able to place order online
I'm having the same issue. I'm the primary account holder and I'm trying to purchase a phone and got the same message about billing address...unable to complete purchase…..call support. I've tried two different bank accounts, contacted customer service, and even went in to my local store. Support just keeps doing the same steps I'm doing online and getting the same error so they say there's nothing they can do. The store employee can't physically swipe my card in the store unless I'm buying one of the phones they have in stock there but the one I want isn't available at the store. I'm at a complete loss after trying to buy this phone for 3 days now. It seems like the error is on the backend of their checkout process if other people are having this same issue.11Visto0likes0Comentarios