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Angel2022
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Joined 3 years ago
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Re: Grandfathered Simple Choice
I am also on a grandfatheredplan for over a decade. And recently around 3rd weekof July this year we decide to try a Mobile hot spot (kid homework on the go) with 10GB plan and the representative told me I don't have to worry about which planIneed yet for now justpay for taxes and fee to start my 30 days free trial. She promised to call me back before 30 day period ended(should be 1st week of Aug) but I'venever received any call back at all butwhen I talked to the agent last week, they kept saying that someone was calling me and left the voicemail even though I've see no any voicemail on the day they're claiming. And theagent told me that I can't return the device anymore bc it's over 20days old (*no one ever told me about the 20days policy at all in the first place)fromthe day I sign up for the trial,I was tryingto explain the situation still no use, they said I have to keep paying for the device bc they can't accept it back even though I don't usethe service that it didn't work! I was told by one of the representativethatthe company doesn't offer much to us withgrandfathered plan bc we're not new sourcesof profit to them so there's not much room to move at all either switch plan or closing the account,they'retargetingnew customers and/or higher rate plan customers only with many promotions and stuffs.Very disappointed… consideringdifferent carriers now:((82Visto0likes0Comentarios