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anm1016
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Joined 2 years ago
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Re: How do i get US based support?
I used to talk to Idaho every time I called before 9 pm. I have called at all kinds of hours trying to reach "my team". I even went to the FB page. I was waiting for 20 minutes in between apologies for FB. I called 5 different times through the day trying to reach someone that speaks understandable English. I have been a customer for nearly 2 decades. I said I would never leave because of the customer service. I will try one more time. I'm at a point that all I have are 2 watches that I owe on. All the phones are paid off and I just need someone to talk to me (I was calling about auto payments and upgrades). Went to the local T-Mobile store. There are several people standing, no where to sit and someone else was waiting for over an hour to talk to someone. I don't know if you've ever had to stand for several hours, your feet hurt. I am so done, I'm paying my bill and switching to anyone else.13Visto1like0Comentarios