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Aparr9
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Joined 3 years ago
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Re: Promotional Trade-In Credit Never Applied to Account?
Such a scam. I got my phone March 2021. Suppose to pay $5/m for my phone but this still charge me $27. No…. I gave you my trade in.I still have to call EVERY SINGLE MONTH to make them fix my bill and it's the same run down "so sorry this won't happen again". I try to be so nice because it's not the reps fault - but I just tell them yes it will. Now I am so over Ijust don't pay my bill on time, turn off auto pay, and then make them give me like $80-100 in credits because I am so annoyed I can't call every month. After doing this so many times I told them I need out of the contract and I won't be paying the early termination fee because they have failed to properly bill me every month for 1.6 year. They agreed to it, but then I would loose the rest of my trade in credit and had to pay the rest of the phone off. I decided against itbecause they owe that to me…. plus their internet is the only service I get where I live. It sucks because I love the service/Internet…. want to get an Apple Watch…but not if they can't hold up their end of the agreement, month after month. I mean, in the beginningthey even charged me for TWO phones!! I don't even have two phones. This is obviously a reoccurring/common scam and this should get on the news. They know what they are doing…….8Visto0likes0ComentariosRe: Overcharged every month, how do I get this resolved?
EVERY MONTH for a year I am overchargedfor them failing to give me my promotional credit. Due to this, I eventually turned off autopay which adds another $10 a month. Then when they do give me credit, they'll apply it to the next bill…. So I refuse to pay the wrong and just before it's shut off I call again and tell them fix what I CURRENTLY owe, not credit next month.When I first got the phone they put my number down twice and were billing me 2x for the same phone.They always say they fixed it but never do. I am calling one more time and if it is not resolved I will be taking legal action - this is unacceptable.18Visto0likes0Comentarios