User Profile
Apopka-Tran
Newbie Caller
Joined 2 years ago
User Widgets
Contribuciones
Re: Home internet speeds extremely inconsistent and connection drops intermittently
Thank you for sharing the negative and erratic download internet speed from 5G-TM-Home Internet. 1-The slow and erratic slow internet speed is VERY REAL + SYSTEMATIC. 2-The technician support team have been taught to go through routines to BUY TIME, not to solve the SLOW SPEED SIGNALS, bc it was beyond their pay-grades and related to financial feasibilities and city permits. Meanwhile they counted on these support team to "CALM + MANIPULATE" customers to just "HANG ON + TIGHT" but still need to pay. 3-The indicator of number of bar-graphic is very MISLEADING; for example, the gateway shown4 bars, but the Oookla, shown ping of 2025ms, the DL 0.05 Mbps, and UL 0.00 and keep buffering til the final message: Sorry, there was no connection ….in that manner. We hope that TM take note and solve the signal speed congestions, aka, dropping. I feel bad for 8 support technicians' pain (so far in the last 41 days)for keep apologizingon behalf of those MAX profit grabbers.2Visto0likes0ComentariosRe: Browser loading speed has slowed since I get TMO Home Internet and don't know why.
I have the same PROBLEM of VERY EXTRA LONG TIME (60-120 sec)with loading the new page since I switched to TMHI even though we have 4 bars (3700 feet ±from the nearest tower) 1-Then I reconnected our existing router (tp-Link) through the T-M Gateway, and opening the page goes back to "normal"around 2-3 sec. WHY? 2-Listen to music from Youtube through home audio sytem wirelessly connect from the T-M Gateway WILL GIVE "STATIC/LTTLE RATTLE" eventhogh we got 4 bars (80-90 mb). However if we connect CAT6 cable from our labtop to T-M Gateway, the "Static Noice/Skipping/Rattle " will be gone. WHY? 3-Our wireless printer could not work with T-Mobile Gatewat like we used to do with our existing router (tp-Link), WHY? Did I connect wrongly, miss something, or just that is just the way T-M Home Internet Gateway work ? Thanks, Due to loosing the wireless function/ transmit signals (only works with ethernet = cable,) tommorrow I have to take the TMHI Gateway to the store nearby to have it replaced with either new SIM card or the whole thing as the TM-Tech online recommended…Did I make a wrong choice with TMHI?2Visto0likes0Comentarios