User Profile
ArchChrlsHnry
Newbie Caller
Joined 4 years ago
User Widgets
Contribuciones
Re: Franklin T9 Test Drive won't connect to LTE
seems like you may have an issue with “so much traffic with the tower your mobile hotspot is connecting to”. i just waited for 1 hour on hold for a specialist to be told that my 100gb/$50 a month package will not work with high speeds because there is so much traffic with the tower its connecting with. so then i asked, “why sell me a product that wasnt going to work/” to which he replied, “we are currently working on improving our towers in your area.” .9Visto1like0ComentariosRe: Why is my mobile hotspot so much slower than my regular data connection?
hollywoodsign1932 wrote: T-mobile customer service me around with this . The device hot spot was CLEARLY very quick and reliable months ago. Now it is USELESS! So slow, in fact, that I cannot even load the gmail in under ten minutes on my Chromebook or laptop. The devices are fine on other networks. The phone web service is fast. But the hot spot is ridiculously slow now. They offered NO solutions other than to try and sell me another plane--with a limited bandwidth of 4g hot spot. So, T-mobile can go itself in it's . you too? the service repair individual was as helpful as the newbie that sold me the device initially. the sales associate attached the mobile hotspot to my tablet so the wifi was slow to begin with since the tablet only offers 3G speeds. then when i went to get it fixed i was duped into uping the Gigs to 6 from 2 because "it will help me work from home better" >surejan.gif< then when i saw how slow the connection still was, the associate over the phone convinced me that what i really needed to have more bandwidth is to get the 100Gig package because that "makes more sense". well its been a couple days and i saw that the mobile hotspot connects to a city that isnt where i live. neither my account has been updated to show i have 100gb or has the speed improved. so after an hour on hold for a specialist technician, i get the most BS in 5 minutes i could have been told since the begining to avoid all this mess. i was told that because the "tower that my device was connecting too had so much traffic, that was slowing down my speeds and i should wait for a less trafficed time to use my mobile hotspot to see improvement". so i asked then what was the point of being sold such a useless device. to which he said "well we are trying to improve our towers". ive only had this device for one week and it is very much going back to the store!2Visto1like0Comentarios