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AStarrs
Network Novice
Joined 7 months ago
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Re: Where did online chat go? I'm unable to call or be called, which is the only option ever available.
wait…so you log into your tmobile account….. and spend way too much time looking for the chat option…. then you come to read this and your response is "the chat option is right at the top when you click 'contact us'……read a little farther and you flippantly mention that you do remove it if you're busy or it's after hours? ……so, if it is busy, then paying customers dont get to be helped and you remove the chat option and make us waste our time? I've tried over 10 times and every time I hit the chat button, it pops up with your phone number! It doesnt say anything about being busy or after hours, there just is no chat in the chat button! i think this is unfair and manipulative and a load of to be honest. It is hit or miss if you have a problem.,,, doesnt seem like a very good way to do business. I am beginning to regret my decision to keep and switch more than i already did!3Visto0likes0Comentarios