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AZTRAN
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Joined 7 months ago
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T-Mobile salesperson's awareness
I was with Verizon service for almost 15 years, and I really like it except the service charge is a little high. When I saw the new Essential 55+ plan from T-Mobile, I was interested in that plan because I am almost retired now. I thought I could save some money for being on this plan deal. So, one day, I was online to chat with a T-Mobilesalesperson. He explained to me in details about the new deal for senior 55+ plan. The deal was $30 per line, $60 for both lines. He added that the plan will give me two (2) phones for free, and his calculation was $30 per line with two lines equal $60 with no tax. It was sound as a dream comes true, wasn't it? Therefore, I kept asking him twice just to confirm if it was true. He said, "Yes" with out any hesitation, and his responses was always with, "Don't worry, don't worry". Then I thought it was a good deal, and I was so happy for the deal and signed for that new plan. Matter of fact, I was so happy with the deal I had. Then, when the bill charged to my credit card in the end of the month, I was so shock for the deal that was not as close as what I expected. It was high and the T-Mobile does not keep the deal as it promised. I realized I got in a bad deal and I think this is one of the new trick T-Mobile is trying to lure in new senior customers. I am now not very happy with it. Customers, beware if you are in this deal!80Visto0likes1Comentario