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beachcondo99
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Joined 7 years ago
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Re: Unable to login to My T-Mobile Account
Hi Mike, When I try to use "Contact Us" to send message, it takes me to "My T-Mobile Account" which I can't access. So how exactly do I "reach out to our T-Force folks" to set up a Help Desk ticket, without going through "My T-Mobile Account"? (With my repeated calls to T-Mo Technical Support, there probably already is a Help Desk ticket, so doing this again likely won't solve anything.) I suspect this is a massive website problem. I also have a very old "legacy Pay As You Go" account, which is still active. I can't access this account on "My T-Mobile Account" either; I get the exact same error message: "You are not authorized to use this account." Technical Support did not seem surprised at this, saying it was a "known issue", so it probably affects many T-Mo subscribers. I just wanted to get in touch with other affected subscribers, while I'm waiting for T-Mo to fix what appears to be a massive technical problem on the T-Mo Website. ¡Gracias!8Visto1like0ComentariosUnable to login to My T-Mobile Account
I set up a Prepaid Tablet Data Account ("Mobile Internet Network Access) about 3 weeks ago, and received an email "Welcome to T-Mobile" with my new phone number. I have called Technical Support several times, because when I try to login to My T-Mobile (using either phone number or email), there is an error message that I am not authorized to use this account. I went to a T-Mobile Store, and they were able to access my account, so I know it's active. T-Mobile Support just said this is a known issue, affecting many new accounts. The last tech said she would "escalate" my request, and get back to me. I've heard nothing. Seems like a wimpy reply. Anyone else having this problem, or know how to resolve it? ¡Gracias!Solved5.4KViews0likes9Comentarios