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BessWins1
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Re: Tmobile rebate card doesnt work through Northlane
HCR wrote: Here's a follow up on these $200 virtual Mastercard Debit cards issued by Northlane. I called Onbe @ 1(800)439-9568 earlier this morning. The customer service representative assured me that everything was OK with the debit card and it could be used immediately. So the following are the transactions I attempted today: Shell Gas Station $1 Approved @ 10:07AM Shell Gas Station $30 Approved @ 12:15PM VW Dealership $24.73 Declined @ 12:33PM VW Dealership $24.73 Declined @ 13:04PM RaceTrac Gas Station $5.00 Declined @ 1:28PM Shell Gas Station $5.00 Approved @ 1:40PM Interestingly enough, I called Onbe customer service to discuss the VW dealership declining the 12:33PM transaction. I was told "fraud detection" flagged the transaction at the VW dealership. The procedure required me to wait 30 minutes and then attempt to use the virtual payment method again. Unfortunately, despite confirming with Onbe customer service concerning the validity of this $24.73 transaction, the VW dealership declined the transaction for the 2nd time. So I tried to purchase fuel at 2 additional gas stations. RaceTrac declined $5.00 @ 1:28PM and Shell approved $5.00 @ 1:40PM. Needless to say there continues to be tremendous frustration in attempted usage and limited approval of these $200 T-Mobile virtual debit cards. INFORM TMOBILE WITH A COMPLAINT OR DISPUTE THEN ALSOTHE BETTER BUSINESS BUREAU atwww.bbb.org10Visto0likes0ComentariosRe: Tmobile rebate card doesnt work through Northlane
Mkinn21 wrote: Hello. I recently switched to tmobile and went through hoops to get my virtual rebate card, and yet the card still does not work. I talked with customer service and ended up ordering a physical card a couple days ago after the "access funds" link didn't work after thats what they had told me to do. I have yet to receive the card, but now there is a large purchase on it for instacart in California and I live in Minnesota. I reported the incident to Northlane with a screenshot included, but I have to say that this whole process has been anINCREDIBLE hassle to receive the funds I was promised when switching. Y'all need to use a different company because when I googled this issue, I see time and time again that people are unable to use their rebate cards and there is clearly some fraud going on through Northlane, since someone can clearly use the card I'm unable to use. INFORM TMOBILE WITH A COMPLAINT OR DISPUTE THEN ALSOTHE BETTER BUSINESS BUREAU atwww.bbb.org14Visto0likes0Comentarios