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Bettymont76
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Re: How to reach T-Force ?
Where should I start? Well, I have been a customer of T-Mobile since 2005. I started my first business in 2011 and my second one in 2019. I have about 11 devices on my business account that are live right now. Let's fast forward to June 15, 2023. My wife was mentally sick. She had been in and out of the Hospital and they just could not seem to get her leveled out. Anyway, she went to T-Mobile in Huntsville Al on Whitesburg Dr. on June 15, 2023, and purchased 2 New-Samsung Galaxy S-23 Phones and a New I-phone 14. Keep in mind she was mentally unstable and unable to make rational decisions. Anyway, they sold her the phones and started her a new account in her name. Now, on June 16 of 2023 my wife got in her car and hit about 12 cars while being chased by the police. She was mentally unstable and thought the tv was talking to her and telling her to do things. After the chase was over, she was taken to the Hospital and then to jail. I bailed her out on June 17, 2023, at 1am in the morning. At 9am I went to see an Attorney and Legally signed an INVOLUNTARY COMMITMENT to force her into a Mental Hospital. The Sherrif came to my house that evening and took her away in handcuffs and took her to the Mental Hospital. A few days later or around June 18, 2023, I got the bag with all the phones and phone cases and chargers and took them back to the T-Mobile store that my wife had purchased them at. Keep in mind this was just 3 days after they were purchased. I tried to take them back. They took back all the accessories but refused to take back the phones. I showed them a copy of the THE PETITION FOR INVOLUNTARY COMMITMENT that came from the Attorney's Office and was signed by the Judge, but they still refused to take back the phones. So, let's fast forward about 2 months. By this time, I had to sign a second Petition for Involuntary Commitment and we also had a legal hearing in front of a judge about my wife's condition. After about 2 months she was stable and able to come home to proceed with her normal life. She and I got the phones and went to T-Mobile on 8-5-2023. The salesperson that we spoke to had me forward the 2- Involuntary Commitment Petitions to show her manager as proof that my wife was unable to do anything for herself at that time. The Salesgirl told us that somebody would call us on Monday. We never received that call. Another week went by, and we still did not get a call. I called the store 5 times in 3 days after that. Each person that answered the phone took all our information and I had to tell the whole story like they had never spoken to me. Each time I was told that I would get a call back from their manager to give us an approval to return the phones. We never received a call from that T-Mobile Manager. Instead of facing us and talking to us they decided to ignore us and not return our calls like we just don't matter. I am done. I am in the process of moving both of my businesses to AT&T. We just want to be treated with a little respect. Not Spit on by T-Mobile.54Visto0likes0Comentarios