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Beyondangry
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Re: Absolutely Terrible Experience with Assurant - Avoid Them at All Costs!
407mobileman wrote: I recently dealt with Assurant, and I cannot express how utterly disappointed and frustrated I am with their abysmal customer service. My ordeal began when I needed a replacement phone, and it took a whopping ten days for Assurant to deliver it, turning what should have been a straightforward process into a never-ending nightmare. First and foremost, their customer service representatives were a nightmare. It was as if they had no regard for the fact that I had been without a functioning phone for a week and a half. I was met with incompetence, indifference, and a complete lack of urgency on their part. Basic customer service etiquette was an alien concept to them. But the horror didn't stop there. After receiving the replacement phone, I was slapped with a jaw-dropping $500+ "no return phone fee" on my T-Mobile bill, which Assurant was supposed to take care of after I returned the damaged device. Despite my return of the phone and multiple follow-ups, Assurant is forcing me to wait through not one but two billing cycles before removing this fee from my T-Mobile bill. This careless delay in resolving the issue cost me time, energy, and significant money. I am appalled by Assurant's utter disregard for their customers' time and peace of mind. They prioritize their bureaucratic processes over the needs and satisfaction of the people they serve. It's astounding that a company with such a terrible customer service track record can operate in today's market or serve T-Mobile customers. In conclusion, my experience with Assurant has been nothing short of a nightmare. I strongly advise anyone considering their services to think twice and explore other options. Their poor customer service, excessive delays, and lack of accountability make them a company I will never ever deal with again. Save yourself the frustration and anguish, and avoid Assurant at all costs. I am experiencing the very same nightmare. Lies on top of lies from both T-mobile and Assurant! I have become so agitated over this situation that began June 23rd. No one old me that I had to pay the deductible before going to a repair store over bridges with tolls. I received confirmation for the appointment I arrived to find that the store was closed. The nightmare begins. After hours on the phone with agents from both companies I was assured that I would receive credit and my phone. Ten days later after so many lies from both companies I have had to chose my mental health over this situation. The last Assurant agent told me that this was happening because of the hurricane just before 4th of July and that the big transporters, such as UPS, FedEx. etc could not reach them. I asked why I couldn't get one from a local store and I was told that those phones are only for their stock. 21 days later I have no phone or tracking number. Please ask who the insurance company is before signing with any cell phone company. Assurant? Run. T-mobile's cell phone wireless service is also beginning to decline. I was I a store and for some reason I couldn't connect to their wifi, which I usually am able to do with no problem.I overheard other people say that they have T-mobile and were experiencing the same problem. Another person with them said that they have Verizon and had no problem. What is the solution????6Visto0likes0Comentarios