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Bill14861
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Re: Thermal Issues With Home Internet Gateway/Router as a Cause of Dropped/Slow Internet or Wi-Fi Connection
tlepird, Thanks for posting. Call me a conspiracy theorist, but the fact that it seems many of the tech support reps won't admit overheating issues with the Nokia equipment makes me also wonder if T Mobile management is instructing them to claim ignorance about it. Sad to hear you're having problems with no less than three gateways, and that you've found it necessary to buyafan, to gothroughthe hassle of setting up and configuring your oldrouter to work with the gateway after disabling the built-in wifi, and to take time to ship back two exchangegateways, just to get the internetservice you were assured would be provided. I know this is not really a solution, andat best a workaround, but especially if you already shelled out for a cooling fan, I foundplacing it on top of the gateway provides better airflow, since when placed underneatha greater amount of the stream likely is diverted throughthe gaps at the base of the gateway. Sure, the LCD display is covered, but it's easy enoughto liftup when you want to viewit.10Visto0likes0ComentariosRe: Home Internet Overheating
Nice to hear there's a rumor someone at T Mobile is taking this overheating problem seriously. Still, especially since I've only had the service a few weeks (and assume I received the latest updated equipment), I'd be very surprised if T Mobile plans to ship exchange gateways with adequate internal cooling anytime soon. I like the speeds and the price of T Mobile home internet, but wasn't expecting I'd have to research forums, and playMacGyver with things like external fans, just to keep the gateway running.11Visto0likes0ComentariosRe: Thermal Issues With Home Internet Gateway/Router as a Cause of Dropped/Slow Internet or Wi-Fi Connection
Fajohn, Thanks for your post, and all of those posting replies to this thread! Although my Nokia gateway always felt a little warm, at first I thought it was justoperating normally within manufacturer specs and to be expected, especially when running a few devices over WiFi. However, even though my unit is not in a hot area, is out of sunlight, and has good space around it for air flow, I was also getting repeated dropped WiFi connections, despite always stable and consistently fast Ethernet throughput. Since adding an external USB powered cooling fan(mine is 120 mm in diameter, sits on top, and connects directly to the gateway via a USB A female/C male adapter) immediately eliminated the problem and with no interruptions 10 days so far, I'm also convinced this is likely an overheating issue. If this is accurate, it definitely represents an oversight by T-Mobile, who is either shipping faulty units or providing hardware with significant design flaws. What especially troubles me is that during my three contacts with tech support, none of the reps acknowledged overheating even to be a possibility for impaired WiFi connectivity, let alone a known issue.14Visto0likes0ComentariosRe: Home Internet Overheating
Jlillard, Thanks for your post, and all of those posting replies to this thread! Although my Nokia gateway always felt a little warm, at first I thought it was justoperating normally within manufacturer specs and to be expected, especially when running a few devices over WiFi. However, even though my unit is not in a hot area, is out of sunlight, and has good space around it for air flow, I was also getting repeated dropped WiFi connections. Since adding an external USB powered cooling fan(mine is 120 mm in diameter, sits on top, and connects directly to the gateway via a USB A female/C male adapter) immediately eliminated the problem, I'm also convinced there is an overheating issue, representing an oversight by T-Mobile, who is providing hardware with significant design flaws. What especially troubles me is that during my three contacts with tech support, none of the reps acknowledged overheating even to be a possibility for impaired WiFi connectivity, let alone a known issue.12Visto0likes0Comentarios