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BobNVegas
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Joined 6 months ago
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Re: T-Mobile Shows Hotspot Data Usage When it is Disabled in My Phone Settings
Went to Samsung 24u, esim, no vpm. Turn on hotspot to make sure it worked and I know how to use it.. turned it off...For last four months i get the message mobile hotspot data usage 80 percent then a few days later 100 percent. Called support , spent time on phone etc finally a tech, went thru their steps, recycled my phone per them , fixed. naw, same problem for three more months calling support is worthless, final call this time (fourth month in a row) i kept demanding escalation, sometimes this would be back to the suport queue sometimes to the agent sitting next to them, zero possibility of ever being escalated. After four agent i was told this is a unique problem to me and has never been previously reported, huh ? i reported for four straight months, what, no record? One agent did the standand, factory reset your phone….i said i did this previously, they said if i would not work with them they would not help. I have verified HOTSPOT is off in the phone I have changed the password to my hotspot I verify daily on the phone zero hotspot usage I have checked permission and no app has behind the scene access.. Tmobile Support is non-existent , incompetent… Tmobile Wake up, we the customer pay the bills, we are not tethered to you.8Visto1like0Comentarios