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Brenda64
Network Novice
Joined 3 years ago
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Re: Refusal to refund for returned device
T mobile has been playing games! I have had trouble with my phone so I got a replacement phone. In the process I had alot going on. I could not get the replacement phone to connect to wifi so I could upload all my information . I went to the store several times to be turned away because the line was to long and they had attitude in helping me with the transfer of my phone information. When I finally was able to get to the store located in the lowell location the rude customer service reps wanted to charge me 35.00 dollars for a transfer fee! I was mad and said no I am no paying ! The then told me that the phone was not worth the trouble to send it back. I called many times complaining about this issues and finally said that I need to send the replacement phone back. Now T mobile charged me$ 590.00For my replacement phone! I have my tracking information and now they cant find it and all the trouble I have gone through with this mess my phone still has issues and no refund just extra money on t he lies that T mobile has provided and loss of money! They got the phone ! why am I paying this fee when I returned the phone that was never used!! RIP OFF !!! NOW I NEED PAY OFF THE BALANCE TO GET OUT OF THE SCAM THAT THEY HAVE CREATED ! STAY AWAY FROM T MOBILE~!!!! THEY WILL RIP YOU OFF AND I AM CONTACTING THE BETTER BUSINESS BUREAU !!! STAY AWAY FROM T MOBLE FOLKS!!!!! HOW DO THEY MAKE US FEEL LIKE WE DID WRONG! WE SENT BACK THE PHONES! WHY ARE WE GETTING CHARGES FOR ALL THE ISSUES WE HAD AND STILL HAVING TO DEAL WITH !3Visto0likes0Comentarios