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Brian0369
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Joined 5 years ago
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Re: Misleading sales reps
This t-mobile store took a picture of me and put it on the group chat they have at work about a year ago. I was told they do it after every sale and asked me if it was ok . The still took my picture . I went again yesterday to replace my phone and was told the down payment was 91.99 . They said they would give me a case and temper glass for free. I'm in sales myself . So I asked him and said " you sure it's free ? Like I don't have to pay a single cent more ?" They replies by saying nope, completely free. So I paid and checked my bill and says my down payment was only 39.99 and they made me pay for a temper glass I never even asked for without telling me. I'm just realizing this as I check my bill. This store in Calexico , imperial ave is managed very strangely compared to all the other T-Mobiles I've been too and don't appreciate being lied to about my down payment and then being made to pay for accessories I told them I didn't want. I don't put a case on my phones ever or temper glass. But they clearly told me it was free.11Visto0likes0Comentarios