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bruin086
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Joined 4 years ago
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Re: Tmobile activated a line with no permission, and have not refunded me.
tomwil wrote: bruin086 wrote: I called and they said they only gave me $75 credit, not $800, because my phone had a small crack on the screen. The salesperson NEVER told me the screen had to be flawless. T-Mobile is fairly clear on phone trade-in conditions: https://www.t-mobile.com/support/devices/device-troubleshooting/check-the-condition-of-a-device Curious how the BBB complaint will be resolved. I have to give T Mobile credit. they contacted me today letting me know they are honoring my original promotion in full after reviewing my case. I am grateful for that and impressed they reconsidered and changed their mind. Thank you T Mobile.7Visto0likes0ComentariosRe: Tmobile activated a line with no permission, and have not refunded me.
I'm not surprised. T Mobile customer service is HORRIBLE. I second the suggestion to contact BBB. I just contacted BBB last night and put in a claim against T mobile. they screwed me over big time.T-Mobile had a very deceptive sales process with me, taking $700 from me. They convinced me to switch to Verizon (after 20 years of being a Verizon customer) by offering a promotion where I got an ~$800 credit for my old phone applied to a new phone, essentially getting the new phone for free. The credit would be applied monthly for the next 24 months. I then saw my bill and the credit was NOT applied. I called and they said they only gave me $75 credit, not $800, because my phone had a small crack on the screen. The salesperson NEVER told me the screen had to be flawless. I don't even remember there being a crack either. T Mobile never called me, emailed me, or mailed me about this. I found out about it from noticing my bill was too high. I contacted customer service and they claimed there was nothing they could do about it. I was lied to and cheated out of over $700.13Visto0likes0Comentarios