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Visual Voicemail will not activate on Post-Paid Account
I have a T-mobile post-paid account with mobile data activated on an eSIM in a Galaxy S23. "T-Mobile Visual Voicemail" was working normally until the app was updated recently. After the app update, TVV says it wants to activate using "supported mobile carrier network" and requires WiFi to be disabled but only for the activation. I clicked "Getting started" resulting in the error "Visual Voicemail cannot be authenticated due to cellular data mode being turned off" with a link to the settings to enable mobile data. The issue is that mobile data was already enabled and it was not roaming or anything abnormal. Troubleshooting as below: I killed the app, cleared it's app cache, attempted to activate, and got the same error. I uninstalled the app, restarted the phone, reinstalled "T-Mobile Visual Voicemail" from the Google Play Store, opened and attempted to activate and got the same error, no change. I noticed that the Google Play Store shows two Visual Voicemail apps from the developer "T-Mobile USA": "T-Mobile Visual Voicemail" (we'll call TVV for short) red/magenta icon version 10.7.0.784442 updated on 11/5/2024 "My Visual Voicemail" (we'll call MVV for short) blue icon version 12.5.0.484434, updated 9/13/2024 I installed MVV (blue icon), it activated normally and worked without issue. Not wanting to let an Android app defeat me, I uninstalled MVV (blue) and tried activating TVV (red/magenta) which still failed. I realized that I previously had dual-SIM configured with two lines from different carriers, one was a T-Mobile eSIM and the other was a physical SIM from Spectrum. The physical SIM was still installed in the SIM tray, but it was disabled in the settings because I cancelled the service. I removed the physical SIM card, attempted to activate TVV (red/magenta) and it completed normally. Conclusion: The T-Mobile Visual Voicemail app (red/magenta icon) does not have a setting to select which SIM it should be using. Instead, it defaults to the physical SIM even if that one is disabled. TVV needs the option to select a specific SIM. Note: this is a similar problem to the older one posted here: T-Mobile - "Visual Voicemail will not activate on prepaid account"147Visto1like0Comentarios