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buffalove
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Joined 2 years ago
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Re: Speedtests on Sagemcom using wired ethernet speeds are crippled
fjleon wrote: the arc is not newer than the sage (not that it matters). all 3 gateway models are buggy and inconsistent. however, i do not believe the arc has the ethernet speed bug Some people with the Arc also have the ethernet bug: https://community.t-mobile.com/tv-home-internet-7/arcadyan-kvd21-ethernet-46503 I’m wondering if it’s just more of a quality control issue on the ethernet.Re: Speedtests on Sagemcom using wired ethernet speeds are crippled
NickM74 wrote: Update: I finally called T-Mobile Internet support. After I described the fact that WiFi was significantly faster than ethernet with the Sagemcom the agent went away for awhile. When he returned he said that it was a defective modem and they would issuea warranty replacement. However, the replacement would be with an Arcadyan KVD21 Gateway (which he said is newer than the Sagemcom). I'll post an update when I receive and install the Arcadyan KVD21 Gateway. I still have my original Sagemcom. The 1st replacement was a Arcadyan and had terrible 5G performance. I didn't even bother testing the ethernet. Itwas returned immediately. My 2ndArcadyan should be arriving today for me to test. I'll post results here. Here are my current Sagemcom speeds:Re: Speedtests on Sagemcom using wired ethernet speeds are crippled
Add me to the list. I've had the Sagemcom since Jan 2, 2023. I can get upto 400 Mbps on wifi6 thru the gateway but will max out at 170 Mbps thru the ethernet port. Every time I contact support or T-force they say it's not a known problem. How do I get added to the support ticket if possible?
