User Profile
Calaby68
Roaming Rookie
Joined 2 years ago
User Widgets
Contribuciones
Re: Keep and Switch Fraud
ja2076 wrote: T-Mobile Keep & Switch is nothing but aFRAUD. I wentto the Tmobile store with a friend and regrettably decided to switch from Verizon to Tmobile upon hearing about the keep and switch promotion. I paid over $1200/final billto get out of the contractwith Verizon with the FALSE promise that Tmobile would reimburse a portion of it.It's been almost 5months and I still have not received the $832 rebate. I have uploaded and emailed documents over 5times and told by customer service that everything is good, only to call back wks after tobe told that the submission was deniedand I have to wait another 15-30days!! SCAM!!! Customer Service is verypoor, no one follows up!Would not recommend anyone to Tmobile! Same here!7Visto1like0ComentariosRe: Keep and Switch Fraud
Ranger1 wrote: Anyone else having trouble with TMobile meeting it's promises. Three attempts now to be reimbursed for iPhone through keep and switch program. I guess they think you will just forget about what they promise you to get you to switch from AT&T. Just a new form of Corporate hot checks….. worst customer service I believe we have experienced… Same here_ waiting for 3 months now!7Visto1like0ComentariosRe: Reimbursement
I joined T-Mobile from Verizon3 months ago with the store associate telling me thati wouldbe receiving Mastercard rebate cards. I was told it was normally 6-8 weeks for receipt of the cards. Its now been 12 weeks and ive heard nothing. How can Ifind out a status? I never would have changed from Verizon had it not been for the "great deal" i was "offered". I've beendisappointed with weak and spotty service. Not happy at all. I researched how to find the status for promotions. Logged in to the app, went to the promotion link_ it says that I have NO PROMOTIONS! I'M looking for a new carrier!7Visto0likes0Comentarios