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CapStar362
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Joined 3 months ago
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Re: Stop using 1112 as the customer survey text sender
syaoran wrote: CapStar362 wrote: My S23U just did this on Friday, and caught me off guard as well. I just got off the Phone with Tier 1 Tech, as a follow up to my Friday occurrence of this and the Rep 'Mary' just filed a Engineering report for this. I confirmed it is in fact the 1112 Short Code, she had me test 1112 by sending "I have a Question" to 1112, and my phone immediately triggered up "Emergency Unblocking", i turned it back off and then also texted "I am not trying to reach 911 or need help" And again, "Emergency Unblocking" triggered up. So its confirmed, that Short Code 1112 is in fact, trying to call 911 in the Sri Lanka and Bangladesh regions LOL!!! This could be a serious issue for anyone who has service enabled in that region so hopefully we can resolve this, because yes, our phones, should not be trying to trigger up Emergency Services, the 1112 Short Code is in fact a Emergency access number for Sri Lanka and Bangladesh regions. So if anyone gets a Survey from 1112, do not use the SMS Responses, use the web-based link, and call T-Mobile and request that 1112 is removed/changed as the Survey Short Code source. The more this issue is reported, the faster they will fix it. The thing is though. 1112 will only work as an emergency number for numbers from those regions. If you are traveling to those regions, you can still dial 911 and reach their emergency services from your US number and that will be routed based on your location. I'm aware of this, I am a 22 year career IT Engineer, i know how these things work, and how 1112 will do nothing in the US, but the fact is, its an annoying inconvenience. However, if you do have service options to that region, and you inadvertently start pinging their services, they WILL get the alerts, but see that you are completely out of region. So its also an annoyance to them, if you have service to any 1112 E-Services area. So this definitely needs to be fixed.Re: Stop using 1112 as the customer survey text sender
Taffy wrote: I also have a Samsung cellphone. I received a T-Mobile survey today from the short code 1112. As the other posts above indicate, my Samsung phone recognized that short code, 1112, as an emergency /SOS call. Just like theprevious posts reported, all of my block phone numbers became unblocked for 2 hours (because mySamsung phone recognized 1112 as an emergency number). T-Mobile please look into this ASAP. It's outrageous that you have sat on this issue for 6 months and done nothing to resolve it. you can immediately re-block the numbers, just hit "Turn Blocking back on"Re: Stop using 1112 as the customer survey text sender
My S23U just did this on Friday, and caught me off guard as well. I just got off the Phone with Tier 1 Tech, as a follow up to my Friday occurrence of this and the Rep 'Mary' just filed a Engineering report for this. I confirmed it is in fact the 1112 Short Code, she had me test 1112 by sending "I have a Question" to 1112, and my phone immediately triggered up "Emergency Unblocking", i turned it back off and then also texted "I am not trying to reach 911 or need help" And again, "Emergency Unblocking" triggered up. So its confirmed, that Short Code 1112 is in fact, trying to call 911 in the Sri Lanka and Bangladesh regions LOL!!! This could be a serious issue for anyone who has service enabled in that region so hopefully we can resolve this, because yes, our phones, should not be trying to trigger up Emergency Services, the 1112 Short Code is in fact a Emergency access number for Sri Lanka and Bangladesh regions. So if anyone gets a Survey from 1112, do not use the SMS Responses, use the web-based link, and call T-Mobile and request that 1112 is removed/changed as the Survey Short Code source. The more this issue is reported, the faster they will fix it.
