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charjeanne

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Joined 4 years ago

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Re: popup problem
Hank313 Make sure your phone has the latest updates and if that doesn't stop it then contact TMobileonline or by phone. Stay in touch until it clears up. That's what I did. Someone else in this group did a hard reset and it didn't stop the popup.
4 years ago Place Android
2Visto
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Re: popup problem
Hi Krine143, It was really bad back when I first posted this but mine has since cleared and it isn't happening anymore.Stay in touch with T-Mobile and let them know you are still getting it. I hope it clears up for you soon.
4 years ago Place Android
4Visto
1like
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Re: popup problem
I didn't do anything, they just stopped. If you still have the problem let T-Mobile know.
4 years ago Place Android
3Visto
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Re: popup problem
So glad the problem was solved. If you are still getting the pop-up contact T-Mobile. My pop-ups have stopped.
4 years ago Place Android
5Visto
1like
0Comentarios
Re: popup problem
Yeah, the one about them being hacked takes priority i'm sure. The popup doesn't seem to be happening as often, that's a good sign.😀
4 years ago Place Android
1Ver
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Re: popup problem
Yes I'm still getting it. Haven't seen the feedback option. That's new. CS also gave me a discount. Hope they get it fixed soon.
4 years ago Place Android
1Ver
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Re: popup problem
Thanks Ghostlee13. I have been in touch with CS again this morning and was told they are still working on the problem. I do have the update and as of yesterday I was still getting the popup. I will wait, they will fix it eventually.😀
4 years ago Place Android
4Visto
1like
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Re: popup problem
No, it hasn't stopped. I'm still getting "T-Mobile keeps stopping" however it seems its not happening as often. Let us know if you see it on the new phone.
4 years ago Place Android
3Visto
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Re: popup problem
Thats a little different than mine, mine just says “T-Mobile keeps stopping” I look forward to hearing if your reset works.
4 years ago Place Android
5Visto
1like
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Re: popup problem
I've been seeing these for a couple of weeks now, I'd rather not do a hard reset if I don't have to. Especially if I don't know if that will stop the pop ups.If they don't fix it soon I'll be bugging customer service again. I tagged CS on my post but they haven't chimed in. Not sure if they haven't seen it or don't have an answer. Ugh
4 years ago Place Android
9Visto
3likes
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