User Profile
chillteach
Network Novice
Joined 5 years ago
User Widgets
Contribuciones
Re: Tech Support Call Wait Times/Slow Speeds
@Amos54This was the first troubleshooting step that I took. I have restarted the gateway completely and have also tried multiple different locations in and around my house, all providing "Excellent" coverage as indicated in the app. @NikonD7500Thank you for your input. I didn't think this was normal but wanted confirmation. I finally got through to support but did not receive clarification on what could be causing this problem. i have continued to monitor speeds and still have the same results. I cap out at ~5 Mbps.18Visto0likes0ComentariosTech Support Call Wait Times/Slow Speeds
Hi all, new T-Mobile Home Internet customer here. Just subscribed to the service last Tuesday and have been closely monitoring speeds. I have yet to get above 4 Mbps with 4-5 bars service as reported by the app. App also confirms that I am on 4G LTE connection.I tried giving support a call today and have been on hold for 2.5 hours without any human interaction. I want to keep the service but don't see a reason to if my my only other ISP in the area is cheaper and provides faster speeds (albeit not too much faster at 10 Mbps). Anyone else having this experience with reaching support? Should my speeds be this low consistently?1KViews0likes9Comentarios