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ChumleyDooDoo
Network Novice
Joined 2 months ago
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Why am I unable to upgrade online?
Have been with T-Mobile since the Sprint days (24 yrs.+). Pay by auto-debit religiously. Calculated I've spent $28k+ with T-Mobile/Sprint in total. Over the past two months, I've attempted to upgrade online. I get as far as the "submit payment" and receive one or more error messages (We're unable to verify your identity/Somethings wrong, Please Try Later). I called customer service who suggested I go to a store. Went to the store, they scanned my ID, called customer service and said "All's good!". Nope...all is not good. Still unable to upgrade online. Made certain my online account/name matched exactly with my credit card billing info. No dice. Tried several credit cards and even the debit card on the account used for direct debit payment. Nope, nope, nope. Tried this with the assistance of customer support via remote connection. Spent 1:06 hrs. on the phone today. Nothing burger. Can anyone recommend another carrier who will take my $$$ online?179Visto1like3Comentarios