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Re: Anyone else having problem activating galaxy watch 4 as standalone?
I also got the same issue. I ordered 2 different watches on 2 different months via T-Mobile chatwith the standalone feature. I specifically askedT-Mobile agents to confirmthat I wanted to use the watch independently with its own separate numberwithout having the phone around before I asked them to process each of my purchases. 1.The first watch arrived, setting up was a breeze and I was able to use it as a standalone (hadit own number, I couldmake a call/text when I didn'thave the phone with me). I was happy with it so I decided to get another one and handed the 1st one to afamily member after 2 weeks used.However, because that person usedthe iphone and the galaxy watch 4 cannot be used with iphone,I contacted T-Mobile to setup that Samsung standalone line on her apple watch and agreed to pay an additional $5/month (because they said the plan for apple watch is different and more expensive). We kept the 1st Samsung watch as a Bluetooth only to play around. The 2nd one came and I can never be able to activate the mobile plan. The screen keep getting stucked at the stage "Connecting to your service provider" (see picture below). Yesterday I spent 10 hours with T-Mobile from text to call, was being sent from departments to departments and back to the square one. 2 different Tech Supports, 2 customer supports, and 1 supervisor told me that T-Mobile does not offer standalone, independently plan for Galaxy Watch 4??? I asked them then why even right now in T-Mobile website, it still shows 2 plans for you to select (see attached picture as well)? They straightforwardly told me that the standalone only works on older generation of Samsung watch??? Then I asked them why I was ableto use the 1st watch (now showed the apple watch in my account)as a standalone before? They told me it's a mystery thatthe 1st watch worked because T-Mobile never offer a standalone for it and it will never work as a standalone. I told them to check the usages on the date range before I changed to apple watch and they told me just focus on the 2nd ones??? Unbelievable! What kind of business is that?10 straight hours wasted for nothing with total 5different agents and 2 supervisors. 2 of them even told me to use it as a Bluetooth version or change to Digit plan. Standalone was the only reason why I bought the watch, and they told me to use it as Bluetooth or force me to change to Digit plan? Seeing that many of users here are having the exact same situation as me, it makes me think that T-Mobile is lying to the consumers. They lured the customers to buy their products butT-Mobile does not provide the servicethatthey promised. I will not stay silent for this kind of business. I have everything in written from before I made the purchase to asking for support. I also recorded the conversation with the customer service and Tech support agents. I will fight for my customer rights.
