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cwc32
Network Novice
Joined 9 months ago
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Re: T Mobile prepaid account balance is too low
Hi so I just encountered the same problem after switching my plan and was able to get it resolved with help from customer service (+1 8009378997). I'd break my process into 3 steps: Confirming the issue - able to message/call others andreceive messages/calls from people in the U.S./wherever your plan is at? Restart phone - customer service ask me to restart my phone. I recommend trying this out prior to calling customer service as I restarted, problem not resolved, but they can't call me back cause my number is still unreachable. So I have to call them back and wait in line again. Customer service asked me to reset my network while they monitor/fix things on the backend. It works! Problem resolved! Hope this helps!26Visto0likes0Comentarios