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CX_Warrior
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Re: Being charged for phone after returning back to Assurant...
Isn't it great how T-Mobile makes you sign into the account to leave a message. Nothing sus about that at all. I have been a T-Mobile customer since 2001. I started on a different ban (think account) than I have today, but only because I outgrew the first ban with too many lines and needed a second ban to accommodate. To say I didn't like T-Mobile after 21 years would be a lie. And during that time I have always purchased and maintained Insurance on my phone's. I currently have eight phones. AND- until one day ago, I had Insurance on all of them, or so I thought. Over the past 18 months, three of the screens got cracked. I was busy homeschooling my daughter and working full time and such due to Covid, and a cracked screen simply wasn't a priority. But - I wasn't worried because I was covered, right? I was certainly making the payment each month. So two days ago I decided to use the insurance to get the screens fixed. I didn't want new phones, just to get the screens fixed. So I called support and was directed to MyTmoClaim dot com and began the claims process. I was asked to provide the date of the incident. I didn't know the exact date, but I wasn't worried. THE PHONES HAD NEVER NOT BEEN INSURED, so I put 1/1 2022 - just to have an easy to remember date. The result? Claim Denied. Hmm... Odd. So the calls to both T-Mobile and Assurant began. It was a nightmare. Six or seven calls and multiple hold scenarios. In the end I got no new screen and was so pissed off, I removed insurance from all my phone's. Here's what I discovered at the end of the day: In order for the insurance I paid for for all those years to be valid, the "incident date" had to occur within sixty (60) days of the claim date. So by not entering an incident date of say, last week, I disqualified the claim. This is the dirty secret they couch in all kinds of weird verbiage. It took me until THE VERY LAST CALL OF THE DAY to finally get this out of them, and even then it took a while because of the language they used. Then T-Mobile used the old, "Well, they're a different company than us..." ploy. Well, you know what? YOU'RE selling it to YOUR customers. You are one of the biggest carriers worldwide. Don't act like you don't own that relationship. They would do anything not to lose your business. You should demand better coverage for your customers. I decided to type this here as a means to keep my word to T-Mobile to share this bad experience everywhere I am able, and I request that you do the same. Copy, Paste. If you choose to keep the coverage, the incident date should ALWAYS be, "last week." Pick a day - any day last week, and use that. Unless and until a class action lawsuit gets filed, you and I were not covered 61 days ago. Enter 61 days ago as your incident date and your claim will be denied, so always use last week. Or better yet, do what I did: say goodbye to the coverage that would penalize a customer of 21 years who always bought insurance. That's evil AF. And every time I look at my screen and see the cracks they didn't cover, I will post something similar to this message somewhere. Copy, Paste T-Mobile: shame on you. You lost the right to talk to me about Customer Experience ever again. And Assurant: may Karma find you at home. Not just for me, but for the millions you are stealing from. It's a cute little scam you have going there. Sixty days. Really? Come on Karma! And now I have to copy this for later. You let me down, T-Mobile. You're better than this. Fix it.1Ver0likes0Comentarios