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daedalus_

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Joined 6 years ago

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Re: One PLUS Plan - Can't Enable HD Video
Unfortunately no. Even a visit to my local T-Mobile store didn't solve the issue. It's just a busted feature until the engineers can sort it out I guess.
6 years ago Place Accounts & Services
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Re: One PLUS Plan - Can't Enable HD Video
It's a shame for sure. From Googling around, people were having this issue last year as well with the workaround being a call to a rep or tech who enabled it in the back-end. Just strange that it doesn't work out of the box when the device is on the necessary plan. At least running a VPN is an option.
6 years ago Place Accounts & Services
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Re: One PLUS Plan - Can't Enable HD Video
Hi, sorry it's been a busy few days. On the Profile tab, there is no Media Settings, at least that I saw. However, the way I've been attempting this is going to Manage Data & Add-Ons, Going under Data Pass and clicking Enable HD. This takes me to straight to Media Settings URL and then says I'm not eligible.
6 years ago Place Accounts & Services
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One PLUS Plan - Can't Enable HD Video
Hi, I've been trying to enable HD video over LTE with no success; the page simply tells me the line is not eligible, despite being on One PLUS. I chatted with a rep who had a tech assist them which led to me being asked for a callback as they had to create a service ticket and escalate it. I explained to the call back rep that I needed to speak to tech support, he transferred me to a girl who, bless her, was really wanting to help but not understanding my issue. She seemed to be misunderstanding me and thought I was having an issue with my data plan as a whole and performed a network refresh. I followed along on the off-chance that it fixed the problem. When it didn't, I asked her to check specifically to see if my account had HD playback enabled at all. After checking she informed me that I "can stream HD video because you are on our One PLUS plan." After realizing that the issue wasn't going to be fixed in this call, I thanked her for her help and now I'm here. Is there any simple solution or workaround to this?
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6 years ago Place Accounts & Services
account problems
hd video
one plus plan
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