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David_B
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Joined 2 years ago
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T-Mobile doesn't seem to care about existing customers
I have had T-Mobile for cell service and home internet for almost a year and have been very happy with them to the point of bragging about them to other people. On Tuesday March 7th I was experiencing intermittent signal on my cell phone and no signal at all on my home internet. After talking with T-Mobile technicians I was told there was an outage in the area and that it would be fixed the next day, Wednesday. I called back again on Wednesday, because I still had little to no signal. I was told was told that the outage was fixed and they were working on positioning. They told me they would call me back. On Thursday they had never called me back so I called again. This time I was told that they had repositioned the tower so it was no longer pointing toward my house and that nothing could be done about it. The technician also told me that I may want to look into a different carrier.760Visto4likes11Comentarios