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dcarter
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Joined 4 years ago
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Auto switch to different tower when primary tower goes down.
I've had the T-Mobile home internet service for a few weeks now and have been fairly happy with it so far, but recently, I lost all internet. I called support, (very frustrating that you have to spend 5 minutes with someone to verify your account before they transfer you to someone else). The support person, obviously in India, was difficult to communicate with, but eventually she told me that the tower I normally connect with (3 bars) went down. She said the device cannot automatically switch to a new tower, and she "restarted the connection", which caused the device to switch to another tower (2 bars), and internet started working with good speeds. It's good to know there are backup towers around, but why can't this device switch towers automatically? Seems like basic cell phone functionality. It did seem to switch back to the primary tower later automatically, or at least it went back to 3 bars.4.1KViews0likes4Comentarios