User Profile
Delphinid
Newbie Caller
Joined 4 years ago
User Widgets
Contribuciones
Re: Home Internet not eligible for Emergency Broadband Benefit
Ditto, I too was taken by this scam, switching my home internet service to T-Mobile after qualifying for EBB. No one gave me any information to the contrary when I did so, but when things didn't appear correct on my bill, I contacted customer service; only to be put on hold for excessive longperiods of time, transferred repeatedly, and told different information by everyone (oh, and disconnected several times!) At some point, they started throwing around theMarch 10, 2021 date,saying you had to be signed up for home internet by thento be on that plan, but this EBB programonly allowed people to start signing up for it May 12, 2021, so that makes no sense!? I was told that only a "Hot Spot" was offered by T-Mobile for that program, butnowhere on the national EBB site or T-Mobile does it say anything like that.As a matter of fact, if you look on the national site to the companies participating it this program, they have T-Mobile listed as offeringboth Fixed/Mobile options and on T-Mobile site they say they offer several EBB plan only excluding Magenta Max. This is just wrong and bad business, I hope everyone does file a complaint.5Visto5likes0Comentarios