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Dex
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Joined 2 years ago
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Re: Commendation for an excellent customer service
After spending an exhausting 7 years, six months and three days with a former carrier, I decided to get my very negative phone situation resolved. Reading manyreviews on various other carriers, I landed with T-Mobile because of the numerouspositive reviews regarding their Customer Service. It was exactly what I needed. Although a little tough getting started, I was fortunate to meetKai Chen at"T-Mobil, 344 Russell St.,Hadley, MA. I immediately knew I was in very capable hands. It was the end of the day, and Iwas tired from struggling to get my service with T-Mobil up and running before evening.At that point my phone service from my former carrier was about to shut down. In spite of it being late in the day,Kai was a patient listener, and gave me encouragement that I would have service before I left the store. He guided me every step of the way, not only 'doing' for me, but "teaching" me as well. I recommend him and T-Mobil highly!!! Dex24Visto1like0Comentarios