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Diagom00
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Joined 3 years ago
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Re: SyncUp kids pairing with Phone App
Shnaka wrote: My first watch synced after multiple tries. Second watch wouldn'tsync. At one point the watch stopped giving the sync screen. Customer support said to go to settings (swipe down), thenwatch info and then scroll down to software info. Tap on that writing 8 times (yes just on the letters, it's random but works) and you will get a new menu with "restore factory settings". So I restored factory settings and got the startup sync menu back. Again, took multiple tries and the now the phone app accepted the watch, but the watch doesn't knowand is still asking to pair. Within the phone app I have had the "setting up profile" message for a number of hours as well andthe watch is stuck on the "start pairing" screen. Lame. First watch is working great even though it didn't want to sync at first lol, my other daughter isn't so stoked hers isn't :( Thank you so much! I was able to do a factory reset by following your instructions. I was able to pair again with no issues.2Visto0likes0Comentarios