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dmarcelo
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Joined 4 years ago
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Re: theft of personal data
mchammer_girl wrote: Got my credit card use only for Tmobile payment hacked... Welcome to the club. Shortly after getting my money back from the bank and after being issued a new card it happened again. My SIM ID was once again changed to ensure I wouldn't see bank charges. By the time T-mobile reversed the change and locked it like they promised they would do the first time, my checking account balance was $500 in the red! Of course the bank locked down my account, so I'm still waiting to see how much damage was done. I completely hold T-Mobile responsible for allowing someone to manipulate my phone settings. I too have to deal with the incompetence of T-Mobile and Citibank.13Visto0likes0ComentariosRe: Fraudulent Sale of My SIM card
wtran98 wrote: I've been a loyal customer of T-Mobile for over 15 years, however, just this past Wednesday (8/12/2020) my identity was stolen. Someone purchased a SIM card at the Cerritos, CA store and were somehow able to switch out my SIM number with the new SIM purchased. I'm just shocked that they were able to do this. From there they were able to change the email, password, security questions and user name. My phone was literally disabled so easily. To add to my frustration the thief ended up trying to purchase nearly $5000 worth of security itmes at a Best Buy. They might have opened up another account, but I need to await my credit alerts to see anymore damage was done. I guess they're trying to disable your phone so that when you do a get a call from Citibank or whatever bank you have they can't call you to confirm the purchase amount.Thankfully after spending time with T-Mobile customer service I was able to enable the use of my cellphone again just as Citibank called to verify my identity before the purchase could be processed. The thief was in the store while I was online with Citibank verifying the purchase!!! It's been a nightmare having to add fraud alerts to all three credit bureaus and having to change my account information back on T-Mobile. Just wanted to add a backstory to this type of fraud that's going on in the store. My question is doesn't the store check the customer ID or driver's license before processing such a request. It seems like it was so easily done. I'm not sure what the exact identity procedures the store goes through, but this was indeed a headache. Not sure what else can be done on my end to protect myself in the future. This just happened to me twice in the same week. I've been a customer for 17 years. T-mobile fixed the issue by reverting the code back to my phone. It just happened again yesterday after a few days. They are investigating again!15Visto0likes0ComentariosRe: theft of personal data
kncarter3 wrote: My debit card was compromised and I'm wondering if it was from this data breach??? Not only was my card compromised for over a $1100 of flight and AirB&B charges, this week someone walked into a T-mobile store on Flatbush Ave. in New York (I live in the DMV area) and changed my SIM reference number. It took me a while to figure out why I couldn't make or receive calls. I couldn't even use T-mobile's 611 to get hold of them. I had to use my house phone to call, which of course meant waiting for about 20 minutes on endless T-mobile commercials. I also texted them. Thank goodness the call was answered eventually. After some cycles talking to a service rep who couldn't verify my identity via sending me a text (Note: you can't receive texts either once your SIM card reference is compromised). Luckily my email service was still intact. At this point me and the rep were still bewildered. She then escalated to a network guy who was quick in identifying the issue. He even sent me a store receipt of someone with my name authorizing the SIM card switch and paying $10 in cash from the Flatbush store. Needless to say the alarm bells went off. To his credit he call the store manager immediately. The store sales rep was not working that day, but he assured me that this was a significant issue and would generate an investigation. He also reversed the SIM card change and I was once again able to make and receive calls. I was also assured that there didn't seem to be any extra charges to my account. From the credit card compromise, and the subsequent need to be issued a new card, I still continue to receive notices from creditors that my registered card is failing. It's difficult to remember all of my automatic payments. The monthly ones were easier than the annual ones, of course. I received a mildly threatening one the other day that hinted that although I have been a good customer for a million years, I should fix the problem quickly and not to bother returning the shipped severed horse head and pillow. To make matters worse, yesterday I received a T-mobile survey wanting to capture my experience at their T-mobile store. I tried giving them a big fat "0" and explaining why, but they persisted in questioning me further. No matter my responses, they thanked me for taking the time. Beyond the apologies, my expectation from T-Mobile is simple. Offer me one of those iPhone 13 models and six months credit and I'll continue to be your grateful customer for another 17 years. Is that really too much to ask for? :)9Visto1like0ComentariosFree McAfee’s ID Theft Protection Service Offer
Unable to locate Free McAfee's ID Theft Protection Service Offer. Based on T-Mobile's recentcybersecurity incident, which I believe impacted me. On their website, I am not able to actually locate where I can make my case. In the latter part of August 2021 someone used the same card I use for T-Mobile to rack up over $1000.00 in Airline and AirB&B charges from Mexico to Venezuela. I've never used my card for any airiline or AirB&B related expenses. Since then I've had the card replaced but still discovering legacyrecurring charge vendors.885Visto0likes1Comentario