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dvazquezg
Roaming Rookie
Joined 7 years ago
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Re: Can't make any payments on T-Mobile website
syaoran wrote: dvazquezg wrote: syaoran wrote: I just paid my bill yesterday. No issues here using Edge. Tried on different browsers and still I got the same problem. This is a technical issues of the t-mobile system as even via phone this problem happens. If that was true, everyone would experience it. I don't and others who frequent here regularly don't have that issue. I was contacted by T-Mobile technical support this morning and they have detected issues accepting certain cards. It seem they do have an error and they supposedly were going to escalateit to engineering. So yeah, there is an actual problem that on one side fortunately not everyone experiences but a small sample of population do.Re: unable to add credit/debit card or set up auto pay
pj2d2 wrote: I haven't tried setting up auto-pay yet, but I just successfully did a one-time payment with a credit card, so that's a big step! Fingers crossed auto-pay is fixed as well. Same here, the only way I could use a card was using my Mastercard. It seems Visa Debit cards are the ones failing, but I would be surprised if other cards are not being accepted.Re: unable to add credit/debit card or set up auto pay
same here!! No one in the customer service line could help me. They told me to go to a physical store but I don't think they will help either based on the experience of other users. It is quite unfortunate we have to deal with this every month. The seem no to care about their prepaid customer base. I will be moving to another carrier if the keep on ignoring my request.
