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ekim99000
Newbie Caller
Joined 5 years ago
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We can’t add a phone to your plan online alert
I went to www.tmobile.com and I logged in successfully. From there I navigated to https://my.t-mobile.com/purchase/device-intent and that's when I was told that I could not add a line to my account online and I needed to contact customer service. Attached screenshot. I'm a new customer. It's probably been at least 2 weeks since I joined and I already paid my first bill successfully online. I came over from Verizon and brought over my iPhone & Apple Watch. The retail store was nice enough to get me setup with new eSims so my watch and iPhone worked and I kept my same number and it ported over successfully. Prior to going to the store (few days prior) I had gone to Tmobile website and ordered a SIM card and told the website I was bringing over my own device and number. I meant to choose: visit store, but ended up choosing the mail me a SIM option, which took a little over a week to arrive via mail, so that's why I opted to visit a store instead to expedite the process of moving over to T-Mobile. Any idea why I'm not able to buy a new Phone? Or bring a phone? Or even add a tablet online? The only thing it will let me do is buy a new watch. ¡Gracias!
