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elinorharris
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Joined 9 months ago
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Re: How do I file a complaint about one of the stores?
Good afternoon. I was just in the T-Mobile Store in Louisville KY, on Hurstbourne Lane. We waited an hour and still no service. The two knowledgeable service reps were switching between customers coming in the door and customers previously beingwaited on. A third service rep was in training. Obviously, the store needs more reps with adequate training, before putting them on the floor to assist customers. It seems people are assistedaccording to how much one spends.. Also, the two experienced service reps were both assisting the same customer.All three service reps were courteous. A couple of customers left as we did, out of frustration. We are considering switching to SPECTRUM..8Visto0likes0Comentarios