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empathy
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Re: what's up with T-mobile removing autopay discount for credit cards?
BeenThere wrote: "It is because credit card companies charge a service charge that is based on the percentage of every transaction" I dislike the way this is stated because its comes off as anti-bank and pro-Tmobile, or like this is something new that got sprung on Tmobile. Transaction Fees ALWAYS exist, are not anything new, the % is between 1 to 4%, typically. For a giant company like Tmobile with their volume of customers and transactions, their transactions fees will be on the lower side of the average, not more. its very simple: Some data analyst at Tmobile pulled a report of how many users pay Autopay via credit card, they calculated the total merchant fees paid and then compared to the discounts offered and some exec somewhere didnt like the math. "We gave them $5 and had to pay $1 to the bank..." If they are good at analysis, they would forecast the inevitableincrease in aging AR due to people dropping out of auto-pay and/or loss of subscribers. That also means the money they make from not paying fees offsets whatever hit they take to their AR or customer loss. So in the end, Tmobile is really saying the # of people paying auto-pay with a CC is enough to save a few bucks on fees, but not impactful enough where the increase in AR and loss of customers will be felt. I mean, that's assuming they were thorough. But unfortunately, they may be predicting right. After the initial wave of anger and people dropping in and out subsides, that line graph will just continue with barely a blip. The other reality is they can always just raise price anytime, so they could give us back the $5 while increasing the plan price by $5. There's no way to beat Tmobile at this game other than to just leave. A great time to remind people that they can file a complaint with the FCC and contact their local politicians. Specifically about TMobile trying to save a buck at the expense customers data. With several hacks in the last few years and no real compensation for consumers other than some official statement and/or credit monitoring, its far past time these companies face some form of consequence. Even if it's just bad publicity in the end. On the other hand if enough people contact political leaders we could see the heads of TMobile dragged in front of congress to answer for their anti-consumer policies. Or we can do nothing and just switch to another carrier and start the countdown until they get hacked or introduce some horrible policy as well.2Visto3likes0Comentarios