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erin
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Joined 4 years ago
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Slow Home Internet
I've been using the home internet service since the beginning of March. It had been working really well, with me getting speeds between 25-100 mbps, which I've been super happy with since I'm in a rural area and it's hard to find internet that works here. However, since the beginning of June, my speeds have been around very inconsistent, but around 1mbps more often than not. Previously when my speeds were that slow, a simple restart would fix it. But I have rebooted/restartedthe device many, many times,as well as trieddoing a factory reset a couple times. Sometimes these things help..for a short period of time.Most of the time they don't change anything.Sometimes, after rebooting/restarting, my speeds will go back to 10-25mbps for anywhere from aminute to a few days, but will then revert back to around 1 mbps.I've also moved the device around my house to see if I got a better signal elsewhere, which also did not help. I thought my device was overheating, so I've been using a fan to cool it, which hasn't seemedto change anythingeither.I contacted T-Mobile support when I first started having issues, but they just sent me the gateway troubleshooting guide with everything I havealready tried, so I don't have a lot of faith in them being able to help me if I contact them again. Does anyonehave any idea why this is happening or know of anything else I can try? I'm just getting frustrated at this point, but don't have a lot of internet options where I live so I want to make this work if I can.Thanks in advance.2.9KViews2likes22Comentarios