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ese_SD
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Re: Assurant Damaged Device Returned - Not Recived
It's terrible. So after I posted my last update saying we finally got it resolved - apparently we did not. They still charged us for the phone. I called Assurant and talked to 2 managers in 2 different departments. They told me that the representative who said we would not be charged was lying. And I asked what policy do they have in place to reprimand the employee who lied - she said there is not policy in place for that. Basically they are not going to do anything about it. Plain and simple. Nobody gets in trouble on their side and we have to pay the charge. I was furious. I spend several hours on the phone that day trying to get something to happen. But I'm not wasting any more of my time on this BS. We are looking for a new company to insure our phones.8Visto0likes0ComentariosRe: Assurant Damaged Device Returned - Not Recived
Just want to say thank you to the last response. It appears to have work. I'm not seeing a charge on our upcoming bill. Everything was done via email. We followed all of the steps that Assurant told us we must do (even though we knew what the outcome would be)…filed a report with USPS.. you can't file an actual claim with them because they don't buy insurance on the box they provide (we politely pointed out the irony of this.. the insurance company not paying for insurance). In our email we suggested that they take a look at the security footage since it appears the package was indeed delivered. Thanks again for the advice. Hopefully someone puts an end to this. Until then, we will be looking for a new company to insure our phones. One more word of advice…it didn't come to this for us, but file a complaint with the BBB if you must (this is why we followed all of the required steps, so that they couldn't blame us for anything). I noticed that they have an A rating on BBB. This is because they have resolved all of the complaints submitted. So it appears they are willing to play ball in order to keep their good rating.3Visto0likes0Comentarios