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finlator
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Re: Voice on Nokia 225 no longer working.
I have a distant memory of encountering this timezone issue before. However, I don't see it now. I have my network settings set to 2G/3G/4G and see the VoLTE marking. My phone's area code and I are both on Mountain time. I just tested by sending a text message, and it's timestamped correctly. My wife's phone number has an area code that's in the central time zone while she is located with me in the Mountain time zone. When she texts me then the timestamp is still consistent with the Mountain timezone.43Visto2likes0ComentariosRe: Voice on Nokia 225 no longer working.
On January 25th 2023, I called up T-Mobile again in response to an email I had received indicating that my phone needed upgrading. That email had contained instructions for updating the SIM card, but it was meant for smartphones, and following the links did not yield any instructions regarding the Nokia 225G. I called to ask whether there were instructions regarding the Nokia 225G. I spent 45 minutes talking to two different (very committed) tech support people. Over the course of the call, they asked me twice to dial the sequence *#*#4636#*#*. This didn't change anything. The support conclided that this device is not supported, there are no plans to support it, and I was encouraged to go get a free phone upgrade. The conversation triggered an email to this effect: "Thank you for contacting T-Mobile! You may view your active recurring equipment credit promotion details by logging into My T-Mobile at https://my.t-mobile.com/promotions" I asked the engineer to make sure the T-mobile website no longer indicates that this phone (as identified by its IMEI) is supported, and they respectfully made a note to do this. Today, I noticed for the first time on my phone that VOLTE appears to the left of LTE, on the top-right corner of the display. My Network type (settings → connectivity → Network settings → Network type) is set to 4G/3G/2G. And, surprise surprise, I can now place voice calls! I turned the phone off & on, and both the LTE and the VOLTE reappear. Something appears to have been fixed on the T-Mobile end. I'd be curious to know whether others find the same result.15Visto0likes0ComentariosRe: Voice on Nokia 225 no longer working.
I called up T-Mobile about this issue (again), and they recommended that I contact Nokia about it. Nokia, in turn, recommended that I switch the network type to "2G." That turns out to work for me: I can make and receive voice calls as before now. However, it's a crutch: as Hazel Ra noted, the 2G signal is weaker than the 4G signal, so conversations are broken and calls get dropped. I asked Nokia about this via email: Me: "it seems the solution involves turning off 4G. Is that a statement that this phone doesn't actually work with T-Mobile's 4G? Can that be fixed?" Nokia: "Based on the information we have received, this seems to be a major outage that has been already reported and escalated in Nokia's system. It seems like there is a compatibility issue coming from some carriers in the American market, but this is a 4 G-compatible device. We apologize for the situation and hope the carriers are working on providing a resolution as soon as possible. " I then called T-Mobile back to ask whether their 2G network will eventually be taken down, and whether they play to fix this issue with the 4G in some phones. Unfortunately, the rep spoke imperfect English and didn't understand all my concerns. She did note that the network in my area is currently being upgraded so the signal should be getting stronger, but I'm not sure that's the 2G signal she was referring to. When I griped that this has been going on for two months, she credited some money to my account. That's sort of taking responsibility, but it doesn't indicate whether anyone is working on a real fix. So I can't tell from this whether Nokia is taking real responsibility for this apparently-known issue, or whether T-Mobile is, or whether no one is.8Visto0likes0ComentariosRe: Voice on Nokia 225 no longer working.
I have the same issue with my beloved Nokia 225. It can send and receive SMS just fine including multimedia. When I try to dial, it just says "Dialling" indefinitely and then eventually stops dialling. It is not possible to receive incoming calls. Like a previous user, I obtained a new unit of the same model and the behavior is unchanged. I have full bars, and the phone says "LTE" over the bars. I spent an hour on the phone with T-Mobile a week or so ago: they verified that the IMEI indicates a compatible unit, they found no issues with the network, and their standard tests turned up nothing. I brought my phone to a T-Mobile store and the rep's there verified that swapping my SIM card into another unit allows that phone full functionality. I'm quite disappointed at the prospect of having to purchase another phone when this one is 4G, and I've lost faith in T-Mobile's compatibility checks since (as I also verified) their compatibility checker explicitly indicates based on the IMEI that this phone should work.16Visto0likes0Comentarios