Forum Discussion
Voice on Nokia 225 no longer working.
Hello, Does anyone know if TMobile has done an update to the voice networks that would render the Nokia 225 to longer make calls? It was working fine and then a couple weeks ago it stopped work...
On January 25th 2023, I called up T-Mobile again in response to an email I had received indicating that my phone needed upgrading. That email had contained instructions for updating the SIM card, but it was meant for smartphones, and following the links did not yield any instructions regarding the Nokia 225G. I called to ask whether there were instructions regarding the Nokia 225G. I spent 45 minutes talking to two different (very committed) tech support people. Over the course of the call, they asked me twice to dial the sequence *#*#4636#*#*. This didn't change anything. The support conclided that this device is not supported, there are no plans to support it, and I was encouraged to go get a free phone upgrade. The conversation triggered an email to this effect:
"Thank you for contacting T-Mobile! You may view your active recurring equipment credit promotion details by logging into My T-Mobile at https://my.t-mobile.com/promotions”
I asked the engineer to make sure the T-mobile website no longer indicates that this phone (as identified by its IMEI) is supported, and they respectfully made a note to do this.
Today, I noticed for the first time on my phone that VOLTE appears to the left of LTE, on the top-right corner of the display. My Network type (settings → connectivity → Network settings → Network type) is set to 4G/3G/2G. And, surprise surprise, I can now place voice calls! I turned the phone off & on, and both the LTE and the VOLTE reappear. Something appears to have been fixed on the T-Mobile end. I'd be curious to know whether others find the same result.
